Privacy Policy

At ADDA Home Solutions Ltd, your privacy matters to us. We only collect the information we need to provide you with reliable property services and to keep in touch with you about your bookings or membership.

1. What Information We Collect

When you contact us, join our membership scheme, or book a service, we may ask for:

  • Your name and contact details (phone, email, address)

  • Property details (so we know where to attend)

  • Payment information (handled securely by trusted providers)


    2. Background and Due Diligence Checks

    When you engage us, or before we enter into a formal engagement, we may carry out standard due diligence checks using publicly available information. This typically includes:

  • Companies House records, Land Registry title information, news and press coverage, sanctions screening, and other publicly accessible sources.

  • The purpose is to verify identity, confirm authority to instruct work on a property, identify any conflicts or risks, and help us serve you appropriately.

  • Our lawful basis is legitimate interest under UK GDPR Article 6(1)(f).

  • You have the right to object. To exercise this right, or to request a copy of what we hold, please contact accounts@addahomesolutions.co.uk.

3. AI Tools and Call/Meeting Recording

We use software tools, including artificial intelligence tools, to work efficiently and keep an accurate record of your instructions. This includes:

  • Recording and transcribing site visits, meetings and calls (using Granola), so we can produce accurate quotes, scope documents and reports. We ask for your agreement before recording begins, and you’re free to decline; we’ll take a written note instead.

  • Using AI-assisted software (Claude, provided by Anthropic) to draft quotes, schedules, reports and client correspondence from those recordings, notes and other information you give us. A member of our team reviews this material before it is sent to you.

  • Voice-to-text dictation software (Wispr Flow), used internally by our team to write up notes.

We do not use AI to make any decision about you or your contract with a legal or similarly significant effect without a person reviewing it first. Our lawful basis for this processing is legitimate interest under UK GDPR Article 6(1)(f).

Some of these tools process data on servers outside the UK, mainly the United States. Where this happens, we rely on standard contractual clauses or the equivalent UK safeguard to protect your information. Details are available on request.

You have the right to object to this processing. To exercise this right, or to ask what we hold, contact accounts@addahomesolutions.co.uk.

4.How We Use Your Information

We use your information to:

  • Respond to enquiries and manage service appointments

  • Provide property maintenance, repair, and membership services

  • Keep accurate records for legal and financial purposes

  • Occasionally update you about new services or offers (if you’ve given us consent)

We never sell your information to third parties.

5. Who Has Access

Sometimes, we share your details with trusted subcontractors, suppliers or software providers where it’s necessary to complete your job or run our business. This includes:

  • Software and AI providers: Anthropic (Claude), Granola, Wispr Flow, Tradify (job management), Xero (accounts), Trengo/Slack (communications)

  • Trusted subcontractors and suppliers working on your project

Everyone we work with follows strict data protection rules, and we only share what’s necessary.

6. How We Protect Your Data

We use secure systems and processes to protect your information and keep it safe. We keep recordings, transcripts and job records for as long as needed to deliver your service, and for six years afterwards for legal and financial record-keeping, then delete or anonymise them.

7. Your Rights

You are always in control of your data. You can:

  • Ask us what information we hold about you

  • Request corrections or updates

  • Ask us to delete your data (where legally possible)

  • Opt out of marketing at any time

8. Privacy and Recording

We take data protection seriously. During site visits, meetings or calls, we may ask to record audio for accuracy of quoting and record-keeping (using Granola); you’re free to decline. We may also use AI tools to help prepare quotes, schedules and correspondence from your instructions; a member of our team checks this before it reaches you. Full detail is in our Privacy Policy at: addahomesolutions.co.uk/privacy

9. Contact us

Should you have questions or complaints, please contact us:

ADDA Home Solutions Ltd
Unit 131, Battersea Business Centre, SW11 5QL

+44 (0)20 34757 883
info@addahomesolutions.co.uk

If you’re unhappy with how we’ve handled your data, you can also complain to the Information Commissioner’s Office at ico.org.uk.